FAQ

Which payment methods do you accept?

We offer a variety of secure and convenient payment options to enhance your shopping experience. Accepted payment methods include major credit cards such as Visa, MasterCard, American Express, JCB, and Discover Card.

What are your shipping costs?

Shipping costs depend on your location and the number of items in your order:

• Standard Rate: $5.99 for each order.

Do I need to create an account to place an order?

No, you can shop at Lomassita as a guest without creating an account.

Where can I find my tracking information?

Once your order is shipped, we’ll send you a confirmation email with your package’s tracking number.

Returns

How do I return an item for a refund or exchange?

If you receive a damaged or defective item, you can return it by following these steps:

1. Contact Us: Email us at [email protected] or call us at +84 93 786 8389 with your order number and the reason for the return.
2. Complete the Return Form: We’ll email you a returns form (including a return code). Fill it out, print the provided return label, and package the item(s) with all original packaging and accessories.
3. Ship the Item: Send your package to the following address:
   71 Morris Ln, Huntsville, TX 77320

We’ll credit your refund to your original payment method. Refunds typically appear on your statement within 3–10 business days.

Any additional questions or concerns?

Our customer service team is here to help! Contact us at [email protected], and we’ll respond as soon as possible.